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What You Agree to When You Use done9999

These terms set out the rules that apply to your account, your deposits, and how you use the platform — including payments via JazzCash, Easypaisa, and Raast. Access is available only where local law permits, so read this before you open an account.

Applies to all account activityJazzCash, Easypaisa, Raast coveredEligibility depends on local lawUpdated terms replace earlier versionsContact support with any questions
done9999 What You Agree to When You Use done9999
TERMS CONTACT

Ask Us About These Terms Directly

If something in these terms is unclear, or you need to raise a concern about how they apply to your account, reach out through any of the channels below. We handle terms-related queries the same way we handle payment and account queries — directly and without runaround.

Live Chat Start a live chat session from within your account dashboard. Terms queries are handled by the same team as account and payment support.
Email Support Send a detailed message to our support address if your question needs a written response or relates to an account action you want documented.
Help Centre The help centre contains a dedicated terms section where common account rule questions are answered alongside payment conduct and eligibility details.
COMPLIANCE CONDUCT

How We Handle Your Account Under These Terms

These terms are not just fine print. They reflect how done9999 actually operates your account — from payment verification to how we store your details and what happens if something goes wrong.

Payment Conduct

Every JazzCash, Easypaisa, and Raast transaction on your account is logged and matched against the identity details you provided at registration. Mismatches are flagged before funds clear.

Account Security

Your account is protected by OTP-based login verification. If you suspect unauthorised access, contact support immediately — we can lock the account while the situation is reviewed.

Data Retention

We retain account and transaction records in line with these terms and applicable local requirements. You may request a summary of your account data by contacting support in writing.

Requesting Changes

If you need to update registered details — such as your linked mobile wallet number for Easypaisa or JazzCash — submit a request through live chat with your identity verification ready.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to accounts and payments in Pakistan. If your question is not covered here, live chat is the fastest way to get a direct answer.

Yes. Every transaction on your account — including deposits via JazzCash, Easypaisa, and Raast — is governed by these terms. Payment conduct rules apply from the first transaction.

We will notify you of material changes through your account or by email. Continuing to use your account after a change is posted means you accept the updated version.

Accounts that breach these terms may be suspended or permanently closed. This includes identity misrepresentation or using a payment method that does not match your registered details.

Contact support by email or live chat and request a data summary in writing. We will respond in line with the retention and disclosure rules set out in these terms.

These terms apply where local law permits access to the platform. Local law takes precedence; if any clause conflicts with applicable regulation in your region, that regulation governs.

Send a closure request via live chat or email. Any pending Raast, Easypaisa, or JazzCash withdrawals are processed before the account is formally closed, subject to verification.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.